| Do I have to do Level Verification? |
Withdrawal limit increases as you level upgrades [Go to check withdrawal limit] ＊ UZNEX services can be used after completion of registration(Complete KYC). ＊ Please apply for the level according to the withdrawal limit you want to use. |
| What documents are required for membership registration? |
Step 1 : Registration by email (Citizens of Uzbekistan register using OneID) Step 2: KYC process Non-face-to-face ID (passport, driver's license or government-issued ID) Step 3: Mobile phone verification Step 4: Registration is completed |
| How can I do level authentication? | Level can be started from level 0 to level 3 when signing up. Please go to the homepage and login → click your email account → click Authentication and proceed with each step of authentication. [Go straight to Level Verification] |
| I do not receive SMS/code does not come |
If you do not receive an SMS verification text, please check the following: 1. Double check that you have entered your mobile number correctly. 2. Please shut down and restart the phone and request authentication again.
■ Cancel Blocked Number - Android: Text message access → upper right: click on the mark → Settings → Block → check the blocked message - IPhone: Go to Settings → Call → Call Blocker and Caller ID
* The blocking confirmation method may differ depending on the model, so please check the confirmation method. * If the spam blocking APP is installed, the APP can also block it. ※ Precautions - SMS verification text may not be sent depending on the country. -If you still can not receive the message, please contact UZNEX Customer Center. |
| I don`t receive verification email. |
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| Your identity authentication (KYC) has been rejected. |
Identity authentication is through registered information and the documents you provided, but you may be denied in the following cases: 1. The photo and letters on the ID card must be clearly visible. 2. Photos taken prior to the date they are submitted will be returned. |