| Can you make small assets invisible? | You can hide small assets when it is under (lower) a specified amount (sum). If you mark 'Hide small amounts', assets below a certain amount (sum) will not be exposed. |
| Where can I check/track the transaction history? | 1. Please, click 'MY ASSETS' at the top of the home page. 2. Please, click 'Trading Account' to check the transaction details. |
| I want to cancel unprocessed order. |
1. Please, click 'SPOT TRADING' on the homepage. 2. Please, click 'Open Oders' at the bottom of the trading screen and then click the Cancel Order button. |
| How much is the transaction fee? | Transaction fees are charged at 0.1% for buying and selling trades, 0.1% for Makers and 0.2% for Takers. * Maker: When ordering with a quote that will not be executed(proceeded) immediately. * Taker: When trading at the current market price (a quote to be executed immediately after ordering) |
| I had placed a buy / sell order but the deal was not proceeded. | If you place limited order then your order will be proceeded by specified ( designated) price, and all orders may not be completed (finalized). If there are some order quantity that were not completed, you can cancel them in not proceeded orders' history section. |
| I have an account balance but I cannot trade crypto-assets because it is not working. What should I do? | Please check if there are selling or buying open orders' history. If you would like to trade, please cancel your open order. |
| What is the difference between limited orders and market orders? |
■ Limited order when you specify the price and make an order, it will not be proceeded if the price is higher than specified purchase price, also it will not be proceeded at a price lower than specified selling price. This is used when the price has priority (the price is more important) over the selling and purchasing/buying trade. ■ Market price order - If you set(specify) the order amount (sum) at the time of purchase / order quantity at the time of purchase, the order is proceeded immediately at the market price. Mostly used when you want to make a quick selling and purchasing deal. |
| What is the stop limit/remit order? | A stop-limit order will be executed at a specified (or potentially better) price, after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit order to buy or sell at the limit price or better. Explanation of SL (stop-limit) mechanics: Stop price: When the current asset price reaches the given stop price, the stop-limit order is executed to buy or sell the asset at the given limit price or better. Limit price: The selected (or potentially better) price that the stop-limit order is executed at. Quantity: The quantity of assets to buy or sell in the stop-limit order. Example: The last traded price of ETH is 0.000165 BTC, and the resistance is around 0.000169 BTC. If you think that the price will go higher after the price reaches the resistance, you can put a Stop-Limit order to automatically buy more ETH at the price of 0.000170 BTC. This way you won’t have to continuously watch market movements waiting for the price to reach your target price. Approach: Select “Stop-Limit” order, then specify the stop price to be 0.000170BTC and the limit price to be 0.000172BTC, with quantity as 10. Then click the button “Buy ETH” to submit the order. |
