| How do I create a wallet address? | Please create the deposit address as follows. |
| 1. ASSETS → Deposit → Select crypto-asset → Deposit Address | |
| 2. ACCOUNT → Choose crypto-asset → Deposit click | |
| Withdrawal has been blocked. |
＊ How to unblock The review will take up to 72 hours and when the review is completed the text message will be sent. |
| Depending on the issue/case when the documents are needed, the department will contact you separately. ＊ Reason for blocking The review of crypto-asset trade/transaction that is applied for withdrawal is in the process. | |
| Withdrawals may be limited if detected as a financial mishap pattern. | |
| crypto-asset buy and sell services are normally available. | |
| How do I deposit crypto-asset? | crypto-asset deposit is the transfer of crypto-asset from other exchanges or personal wallets to UZNEX. ASSETS → Crypto-asset Deposit → Select crypto-asset → Deposit Address → After issuing the deposit address and entering the UZNEX deposit address from other exchanges and personal wallets the application for withdrawal is available → Deposit can be proceeded after blockchain confirmation |
| How do I withdraw crypto-asset?/What is the process of withdrawing crypto-asset? | Crypto-asset withdrawal is the transfer of crypto-asset from UZNEX to another exchange or personal wallet. 1. ASSETS → Crypto-asset Withdraw → Select crypto-asset → Enter address → Enter amount → Click confirm or |
| ACCOUNT → Choose crypto-asset→ Click withdraw 2. Apply for withdrawal after entering E-Mail verification code or Google OTP code | |
| What crypto-asset requires a tag (note, code, etc.) when I deposit? | In case of Ripple (XRP), EOS, STEEM, Neem (XEM), Stellar (XLM) the deposit can be completed only after entering the wallet address and tag (note, message). If you miss out to input the tag when depositing above mentioned crypto-assets, it cannot be deposited immediately. Please, after entering the correct tag, proceed the deposit. |
| crypto-asset will not be deposited. | ① Check the approval (confirmation) Check the number of blockchain approvals (confirm) through TXID Deposits between external exchanges (personal wallets) require a certain number of approvals (confirmations), and only after getting the certain number of approvals (confirmations) deposit can be completed. ② Is the quantity of crypto-asset still invisible on your assets even after getting approval? Please apply (register) through Customer Support> [crypto-asset deposit and withdrawal]. The verification (confirmation) is available only after typing correctly crypto-asset type, quantity, wallet address, TXID. |
| I sent crypto-asset to another wallet address. | Please apply (register) through Customer Support> [crypto-asset deposit]. |
| I deposited a crypto-asset that is not listed on UZNEX. | Please apply (register) through Customer Support> [crypto-asset deposit]. |
| How much is the deposit fee? | Crypto-asset deposits will not be charged a deposit fee. |
| How much is the withdrawal fee? | When you withdraw from another exchange or personal wallet, you will be charged fee for using computer network. [Go to check the withdrawal fee] |
| * For withdrawals between UZNEX members or between accounts, no computer network fees will be charged. | |
| Where can I check the deposit and withdrawal history? | Click 'MY ASSET' → 'Funding Account' at the top of the main screen of the homepage to check the deposit details. |
| I deposited crypto-asset (ERC20) which is not listed on UZNEX. | Please apply (register) through Customer Support > [Crypto-asset deposit]. |
