| Withdrawal has been denied. |
＊ How to unblock The review will take up to 72 hours and when the review is completed the text message will be sent. ＊ Reason for blocking The review of crypto-assets trade/transaction that is applied for withdrawal is in the process. |
| What crypto-asset requires a tag (note, code, etc.) when I deposit? |
In case of Ripple (XRP), EOS, STEEM, Neem (XEM), Stellar (XLM) the deposit can be completed only after entering the wallet address and tag (note, message). If you miss out to input the tag when depositing above mentioned crypto-assets, it cannot be deposited immediately. Please, after entering the correct tag proceed the deposit. |
| Crypto-assets will not be deposited. |
① Check the approval (confirmation) Check the number of blockchain approvals (confirm) through TXID Deposits between external exchanges (personal wallets) require a certain number of approvals (confirmations), and only after getting the certain number of approvals (confirmations) deposit can be completed. ② Is the quantity of crypto-asset still invisible on your assets even after getting approval? Please apply (register) through Customer Support> [Crypto-assets deposit and withdrawal]. The verification (confirmation) is available only after typing correctly crypto-asset type, quantity, wallet address, TXID. |
| I sent crypto-assets to another wallet address. | Please apply (register) through Customer Support> [Crypto-asset deposit]. |
| I deposited a crypto-asset that is not listed on UZNEX. | Please apply (register) through Customer Support> [Crypto-asset deposit]. |
| How much is the deposit fee? | Crypto-asset deposits will not be charged a deposit fee. |
| How much is the withdrawal fee? | When you withdraw from another exchange or personal wallet, you will be charged fee for using blockchain network. [Go to check the withdrawal fee] * For withdrawals between UZNEX members or between accounts, no computer network fees will be charged. |
| Where can I check the deposit and withdrawal history? |
Click 'Wallet' → 'Deposit and withdrawal history' at the top of the main screen of the homepage to check the deposit details. |
| I deposited (ERC20)crypto-asset (ERC20) which is not listed on UZNEX. |
Please apply (register) through Customer Support> [Crypto-asset deposit]. |